Faq
Orders & Shipping
Where do you ship to?
We currently offer international shipping to most countries. During the checkout process, you can enter your address to see if we deliver to your location and to view the available shipping options and costs.
How long will it take to receive my order?
Processing time is 1-3 business days. Shipping times vary depending on your location and the selected shipping method. Standard international shipping typically takes 7-15 business days. You will receive a tracking number via email once your order is dispatched.
Can I modify or cancel my order?
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We will do our best to accommodate your request if the order has not yet been processed for shipment.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. For hygiene reasons, final sale items (clearly marked) cannot be returned.
How do I start a return or exchange?
Please initiate your return or exchange by contacting our support team at [email protected]. Include your order number and the reason for the return. We will provide you with detailed instructions and the return address.
Are return shipping fees covered?
Return shipping costs are the responsibility of the customer, except in cases where you received an incorrect or defective item. We recommend using a trackable shipping service for your return.
Products & Sizing
How do I find the right size for skirts, jumpsuits, or pants?
Each product page has a detailed size chart with measurements in inches and centimeters. We recommend measuring yourself and comparing your measurements to the chart for the best fit, as sizing can vary between styles.
What materials are your garments made from?
We prioritize quality and comfort. Our collections feature a variety of fabrics, including natural fibers like silk and cotton, as well as high-quality blends. The specific material composition is listed in the description of each item.
How should I care for my SilkKaze garment?
Care instructions are provided on the label of each garment. We generally recommend gentle washing or dry cleaning for delicate items to maintain their shape, color, and texture for as long as possible.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways depending on your region. All transactions are encrypted for your security.
Is my payment information secure?
Absolutely. Our website uses SSL encryption technology to ensure that all your personal and payment information is transmitted securely. We do not store your full credit card details on our servers.
Contact & Support
How can I get help with an issue not covered here?
Our dedicated customer support team is here to assist you. For any questions, concerns, or assistance, please email us at [email protected]. We strive to respond to all inquiries within 24-48 hours on business days.
